Call Centre Activities
IMEC works with clients to help meet business objectives of increased customer satisfaction, reduced costs and revenue generation. We aim at increased efficiency and customer care effectiveness to help clients realize better business outcomes
We perform the following activities:
- Customer Acquisition – IMEC helps in acquiring new customers by facilitating outbound telesales, inbound telesales and direct marketing.
- Customer Care- IMEC helps clients with their customer retention and customer management solutions.
- Transaction Processing- IMEC assists clients in transaction processing across a broad range of markets. We support vertical specific processes, such as disputes, complaints resolution and form processing.
- Billing and Collections- IMEC manages client collection processes which include inbound collection, early fraud identification and skip tracing.
Through Contact Centers IMEC aims at improving customer satisfaction for our clients leading to higher productivity and increased efficiency